Policies & Disclaimers

Services Policy

The cards will likely advise you on certain courses of action to take, but that does not mean I am telling you what to do. That is not my role. Your decisions are 100% your own, and I do not, and will not, impede the free will of others. To do so is the direct opposite of the client's empowerment, which is a key component of my business intention. I advise, but ultimately your decisions are your own.

No single reader is perfect for every single client. On rare occasions, I may encounter a client with whom things just don’t seem to “click.” Should you be one of those clients, I will do my best to discern that as quickly as possible so as to not waste your time, and I will refer you onward to several other trustworthy and ethical readers.

Please be certain you have availability within my published business hours before booking an appointment, to ensure I will have the availability to provide the reading you seek.

​

I am open to communicate as an advisor and confidant within and outside business hours as availability will allow, however, if open communication becomes antagonizing, threatening, or  harassingly profane or negative I will terminate ALL forms of communication. I am more than your reader or oracle. I am a mother, a wife, a daughter, a community service member etc.

​

 I will always return communication as soon as possible and at my earliest convenience. BUT If you are disrespectful, obnoxious, or behave in a threatening manner during any point of contact, ALL COMMUNICATION will be instantly terminated, and you will not receive a refund. I do not tolerate having any displaced anger projected upon me. I am not a stand-in for the person or people in your life that aggravate you. Treat me with respect as I will treat you, otherwise our time together will be immediately ceased.

 

All readings and services require payment in advance of your appointment UNLESS OTHERWISE AGREED UPON BY MYSELF. Receipt of payment will trigger the scheduling process and product creation process. Credit cards and PayPal are both accepted through my online secured "Bookings" page. If you fail to provide payment ahead of your appointment, I will not read for you.

 

Thank you for honoring my policies, and thank you for your business!

​

Services Disclaimer

By participating in/reading my services/website/blog you acknowledge that I am not a licensed psychologist, lawyer, or health care professional and my services do not replace the care of lawyers, psychologists, or other healthcare professionals. Tarot and numerology are in no way to be construed or substituted as psychological counseling or any other type of therapy or medical advice. I will at all times exercise my best professional efforts, skills, and care. However, I cannot guarantee the outcome of reading efforts and/or recommendations on my website/blog/newsletter and my comments about the outcome are expressions of opinion only. I cannot make any guarantees other than to deliver the services purchased as described. All my readings are intended for entertainment purposes only.

​

Product Disclaimer

12th House Star products are provided as is without any guarantees or warranty. In association with the product, 12th House Star makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of noninfringement of third party rights. Use of the product by a user is at the user’s risk. Please practice safety when dealing with 12th House Star Provided Candles, as stated in the Candle Care Instructions in each candle Listing and included in candle shipment packaging. To Read the Candle Care Policy, Please click here.

​

​

​

Shop Policies

Shipping

Processing time

• The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

• Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options:

• Credit/Debit Cards

• Cash App

• Venmo

• PayPal

• Zelle

• Chime

      

Accepts Etsy Gift Cards and Etsy Credits

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

• Contact me within: 14 days of delivery

• Ship items back within: 30 days of delivery

• Request a cancellation within: 24 hours of purchase

• ​

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

​

​

Privacy Policy

About the information you give 12th House Star:

We acknowledge that customers entrust us with information which they expect to remain confidential. We take that trust seriously. The information you provide to 12th House Star is NOT made available to any other company or individual. It is used internally to process the orders you place with us, whether for a free service or when you are making a purchase.

All the information on this website - www.12thhousestar.com - is published in good faith and for general information purpose only. 12th House Star does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (12th House Star), is strictly at your own risk. 12th House Star will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone 'bad'.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.

Consent

By using our website, you hereby consent to our disclaimer and agree to its terms.

Update

Last updated September 26, 2021

​